Privacy policy

Last updated: February 2026

Birdchime operates this online store at https://shop.birdchime.com, providing customers with a seamless shopping experience. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our store, place an order, or communicate with us.

Please read this Privacy Policy carefully. By using our store, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

When you interact with our store, we may collect the following information:

  • Name, billing address, shipping address, phone number, and email address
  • Payment method and transaction details
  • Order and transaction history

How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill your orders
  • Communicate with you about your orders
  • Improve our store and services

SMS Messaging Program

Birdchime provides an SMS order notification service that allows customers to stay informed about their order status in real time. This service is designed purely for transactional communication — to keep customers updated about their own orders. We believe in giving our customers full control over how they receive communications from us, which is why SMS notifications are entirely optional.

Customers who wish to receive SMS order updates may choose to provide their phone number in the clearly marked optional phone number field on the cart page at https://shop.birdchime.com. No customer is required to provide their phone number to complete a purchase. Consent is given freely and voluntarily by entering the phone number alongside the opt-in disclosure that is clearly visible on the cart page at the time of collection.

If you choose to opt in, you will only receive the following transactional messages:

  • Order Confirmation
  • Fulfillment Updates
  • Ready for Pickup Notifications
  • Delivery Updates
  • Order Status Changes

We do not send marketing, promotional, or advertising SMS messages under any circumstances. Every message sent is directly related to your order activity only.

Message frequency varies based on your order activity. You may receive multiple messages per order depending on the number of status updates.

Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of receiving SMS notifications at any time by replying STOP to any message. After opting out, you will no longer receive SMS notifications. For assistance, reply HELP or contact us at support@birdchime.com.

Mobile Phone Number Privacy

We take the privacy of your mobile phone number seriously. We will never share, sell, rent, or disclose your mobile phone number or SMS opt-in information to third parties or affiliates for marketing or promotional purposes at any time. All text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes at any time. Your mobile phone number is used exclusively to send you transactional order status updates as described above. We may share your phone number only with our authorized SMS messaging service provider (Twilio) for the sole purpose of delivering these messages on our behalf. This service provider is contractually obligated to use your information only for message delivery and to maintain appropriate security measures.

How We Disclose Personal Information

We do not sell your personal information.

We may share personal information only in the following circumstances:

  • With service providers that help us operate our store such as payment processing and fulfillment
  • With our SMS messaging service provider (Twilio) solely for the purpose of sending transactional SMS messages on your behalf. We do not share or sell your mobile phone number to third parties for marketing or promotional purposes
  • When required to comply with legal obligations or protect our rights

All service providers are required to handle personal information securely and only for authorized purposes.

Security and Retention

We take reasonable measures to protect your personal information. We retain personal information only as long as necessary to fulfill orders, provide support, and comply with legal obligations.

Your Rights and Choices

You have the right to:

  • Access your personal information
  • Request correction or deletion of your personal information
  • Opt out of SMS communications at any time by replying STOP

You may exercise these rights by contacting us at support@birdchime.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact

If you have questions about this Privacy Policy or how your personal information is handled, please contact us at:

Email: support@birdchime.com