Terms of service

Last updated: February 2026

Welcome to Birdchime. These Terms of Service ("Terms") govern your access to and use of our online store at https://shop.birdchime.com and related services (collectively, the "Services").

By visiting our store, placing an order, or using any part of the Services, you agree to be bound by these Terms. If you do not agree to all of the Terms, you may not access or use the Services.

Orders and Payments

All orders placed through our store are subject to acceptance and availability. Prices, product descriptions, and availability are subject to change without notice. Payments are processed securely through our authorized payment providers. We do not store or process full payment card details on our own servers.

Carrier Liability

Birdchime offers customers the option to receive transactional SMS order status notifications. This is a completely voluntary service — no customer is required to provide their phone number to complete a purchase.

Customers who wish to receive SMS order updates may choose to enter their phone number in the clearly marked optional phone number field on the cart page at https://shop.birdchime.com. Consent is given freely and voluntarily by entering the phone number alongside the opt-in disclosure clearly visible on the cart page at the time of collection.

If you choose to opt in, you will only receive the following transactional messages:

  • Order Confirmation
  • Fulfillment Updates
  • Ready for Pickup Notifications
  • Delivery Updates
  • Order Status Changes

We do not send marketing or promotional SMS messages under any circumstances.

Message Frequency Message frequency varies based on order activity. You may receive multiple messages per order depending on the number of status updates.

Message and Data Rates Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out You may opt out of SMS notifications at any time by replying STOP to any SMS message. After opting out, you will no longer receive SMS notifications unless you choose to opt in again.

For assistance, reply HELP for help or contact us at support@birdchime.com.

Carrier Liability Carriers are not liable for any delayed or undelivered messages.

For more information on how we handle your mobile phone number and SMS data, please review our Privacy Policy at https://shop.birdchime.com/policies/privacy-policy.

Accuracy of Information

We make reasonable efforts to ensure that information on our store is accurate, complete, and current. However, we do not guarantee that all information is error-free or up to date.

Intellectual Property

All content on our store, including text, images, logos, designs, and software, is owned by or licensed to Birdchime and is protected by applicable intellectual property laws. You may not use, reproduce, distribute, or exploit any content without our prior written permission.

Limitation of Liability

To the fullest extent permitted by law, Birdchime shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Services, including delays or failures in message delivery, system availability, or third-party services.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or legal requirements. Updated Terms will be posted on this page with a revised "Last updated" date.

Contact

If you have questions about these Terms or the Services, please contact us:

Email: support@birdchime.com

Privacy Policy: https://shop.birdchime.com/policies/privacy-policy